What Does A Facilitator Do?

The role of the facilitator is to guide the group through a decision-making process, without taking sides or dictating the outcome. An effective and productive facilitated session involved many steps and below are some of the most critical a facilitator looks into:

Pre – Session:

  • Understand the purpose of the meeting and the desired outcome.
  • Reach an agreement with the client on the deliverable.
  • Learn about the group’s history, culture, dynamics, leadership style and preferences.
  • Design a process to help the group achieve the desired outcome.


  • Uphold the core practices of facilitation
  • Ensure dialogue and discussion is relevant to the desired outcome
  • Intervene when necessary and manage conflict constructively.
  • Remain flexible and adapt process to match changing dynamics.
  • Help build consensus towards group decisions.

Post – Session:

  • Follow up on tasks
  • Obtain feedback for personal improvement
  • Maintain client and content confidentiality
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